Refund policy

Return & Refund Policy

FORM11.STUDIO

Last updated: 28.03.2026

1. Overview

At FORM11.STUDIO, we aim to ensure that every product meets your expectations. If you are not fully satisfied with your purchase, we are here to help.

2. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, in its original condition, and in original packaging
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-returnable Items

The following items cannot be returned:

Custom-made or personalized products
Items damaged due to misuse or improper handling
Gift cards or digital products (if applicable)
4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds are issued to the original payment method
Processing time: 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

We only replace items if they are:

Defective
Damaged during delivery

If you need an exchange, contact us with photos and order details.

6. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us within 48 hours of delivery
Include photos of the item and packaging

We will resolve the issue as quickly as possible.

8. Contact

For any return or refund inquiries, please contact:
Email: hello@form11.studio
Brand: FORM11.STUDIO